Don't have an account yet? Just 3 simple steps and you can start shopping with your account! Here’s how to get started with us:

Go to the top right hand bar and click 'Register'. 

Enter your details, Click ‘Create An Account’ and rest assure, all your details will be kept private.

This completes your registration. You will receive an email confirmation along with activation instructions.

Placing an order on our website or mobile is simple! Just follow these easy steps.

1. Select your preferred size (if applicable), quantity and Click 'Add to Cart'.

2. You can either continue shopping, or if you are settled on purchasing your item(s), click on the 'Goto Cart' to checkout now.

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3. At the Shopping Cart page, you will be prompted to review your order before 'Proceed To Checkout'.

4. At the Customer Information page, you will be prompted to indicate your shipping/billing information and also your preferred payment mode

Guest checkout

• You can checkout with logging in or registering for an account by using Guest Checkout

• If you don’t have a EMILYHAUS account and select Guest Checkout, you will have the option to create an account immediately after you complete the purchase.

• Order confirmation emails and order-related communication will be sent to the email address you provide during Guest Checkout. Please make sure you provide a valid email address.

5. Before clicking on 'Complete Order', be sure to review your order as highlighted below:

• Review your delivery address and choose your payment method. If you are returning customer, both fields will have been saved from your previous transaction. You may make changes by clicking on 'Return To Shipping Method'.

• Apply promo code (if any) 

• Confirm Grand Total Amount

After checking out, you will receive a confirmation email as well as your order details in your email. It’s that simple!   

Upon checking out, you will be given your order number. At this point, the order is not confirmed yet as we need to first run security and finance checks. 

Once your order is confirmed, an order confirmation email will be sent to the email address provided by you. The email contains:

• Your order number
• The order amount
• The number of item(s) ordered
• Your billing and delivery addresses

Your order has been confirmed but you received an Out of Stock email or SMS notification? We are sorry to inform you that this can indeed happen.

Confirmed Orders

We perform stringent quality checks and if your item is the last piece available that failed our checks, we will cancel and refund the item even if your order was confirmed. You will then receive the SMS and email notification upon cancellation. 

Unfortunately, at this point in time, we do not usually replenish our stocks once they are sold out. So grab them when you see them!

Exchange Orders

While we try our hardest to grant your exchange requests, unfortunately we cannot always guarantee 100% availability of your exchange item.

When you submit your exchange request online, be sure that your original return item is returned within 3 days from the date exchange order is confirmed. In cases where exchanges go out of stock, we will proceed to refund you back to your original payment method. You will receive an email notification from us once the refund is processed.

ONLINE BANKING

Online banking is a service provided by BillPlz. It is an Internet Payment Switching Gateway through FPX Internet Banking & Electronic Wallet (E-Wallet), developed by BillPlz Sdn. Bhd.

It is the same Online Payment Gateway System currently provided by many licensed Financial Institutions. For that reason, you can be certain of FPX's security.FPX uses highly standards of authentication and certification to ensure all transactions are secure. Every transaction is heavily guarded behind your Internet Banking next-level encryption. You don’t have to share your Internet Banking account details whenever you shop.

FPX - Participating Banks